The Company’s goal
Ø The purpose of Aden Viet Nam shall be to achieve satisfactory economic returns for the Company by the activities defined by the Management Board.
Ø The main business scope of Aden shall be the activities directly involving catering, cleaning, security and IFM services for buildings, companies, department stores industrial zones, hotels, schools, etc.
Ø The Company services and servicing methods are determined to meet the international standards and to satisfy technical requirements of Indochina.
Mission
- Ensuring that all facilities are operated and maintained in a cost-effective, safe and first-class condition.
- Developing the budget and managing the financial performance of all projects.
- Ensuring that contract services are compliance to laws and regulations The requirements can fulfill the client standard and expectations.
- Planning, directing, and monitoring the performance of operations and maintenance personnel.
- Communicating the operating philosophy, objectives, and expectations to the site personnel in a continuing effort to build the site team.
- Build a strong working relationship with clients to resolve problems and/or conflicts and maintain open communications with clients including regular written and oral reports.
- Developing and reviewing work processes to ensure that work is being performed in a safe and effective manner.
- Recommending solutions and implementing appropriate corrective action to major or complex maintenance issues.
- Assimilating management information and writing reports detailing activities.
- Developing all necessary workflow process, procedures and user guide on administrative issues.
- Complying with all company policies and procedures and adhering to company standards.
- Preparing Monthly report on facility status, service record, and etc.
- Implementing EHS program (Facility EHS audit, etc)
- Handling service request raised by clients and prepare proposal when needed.
DUTIES & RESPONSIBILITIES
OPERATIONS
- Assist in the implementation a comprehensive energy management program for your site(s)
- Assist and monitor to ensure all building procedures and performance measures are maintained at all times.
- Assist with the development and monitoring of the Planned Preventative Maintenance programmer. Ensure vendor compliance with agreed progresses.
- Ensure Regional Operations procedures are followed to ensure service standards are maintained
- Seek ways to constantly reduce costs and improve operational standards
- Ensure consistency of regional policies & procedures with constant updating of One View as required
- Implement, comply with and audit all internal management systems, for quality assurance
- Assist the Management Team with the coordination of Churn and other relocations activities as required
- Ensure all Critical Environment (CEM) requirements are met.
- Ensure all Reactive Maintenance is completed as per the agreed timeframes.
- Ensure all Financial Management requirements are completed in a timely and accurate manner.
Risk Management
- Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental. Report any issues or concerns back to Senior Management
- Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, Report any issues or concerns back to Senior Management
- Support the implementation and monitoring of disaster recovery and business continuity plans
- Follow established escalation procedures and incident reporting procedures
Savings / Innovation Initiatives: - Manage operating budget with pro-activeness to generate operational savings and creating initiatives to improve processes and practices
Customer Service / Client Relationships:
Provide superior customer service
Ensure feedback from client sessions is recorded and action to the satisfaction of the end user.
Pro-actively manage Nielsen expectations ensuring that the service levels are maintained.
Reporting:
Assist in the monthly finance reporting as required
Provide input as required into the Monthly Report
Active involvement in the monitoring and achieving the required Key Performance Indicators
Training: Actively participate in all planned training activities
Team work: Actively support an environment that supports teamwork, co-operation & performance excellence
Main Connections
- Reports directly to Country Manager
- Receives direct reports from Operation Director
- Works closely with Branch Managers, and Operations to achieve the goals described above
JOB REQUIREMENTS
- Bachelor's degree in business administration, electrical, mechanical, or manufacturing engineering or equivalent professional experience is required,
- At least 8 years’ working experience in facility management & project management and in which 5 years in multinational or Fortune 500 Companies.
- Proven at least 5 years of managerial role and have more than 5 direct report staff. At least 2-3 years’ service in same company.
- Good command of facilities maintenance standard including but not limited to, HAVC, UPS, Shutter door, Auto equipment, Office Equipment, Data center, Security system, Fire system, AV System, Electrical Equipment, Plumbing & Drainage, Waterproofing, etc.
- Strong project management ability & proven successful experience.
- Good command of engineering & facilities regulations, GB (national standard).
- Competent knowledge of state and local environmental, health, and safety regulations.
- Excellent in Vietnamese and English language in terms of reading, writing and speaking,
- Able to work in a non-Vietnamese language environment.
- Strong leadership and interpersonal skills;
- Influencing and analytical skills.