Facility Coordinator



To deliver excellent customer service to exceed the Philips Lighting expectations. Daily Management interface towards Stakeholders and customer to ensure Service Level Agreements are met. 

Main Job Responsibilities:       


  • Ensure that any client or customer concerns or complaints are dealt with effectively and communicated accordingly.
  • Completes the monthly report, audits and compliance requests and execute projects and minor works.
  • Effective communication and reporting on all service lines to the Philips Lighting. Relay accurate relevant information and business communications.
  • Communicate ideas for improving business processes with a positive and constructive attitude and for maintaining this attitude with others.
  • Manage supplier contracts, ensuring quality services, value for money and innovative service is provided.
  • Oversee the delivery of small project works, including moves and churn.
  • Maintains Philips Lighting business continuity at all times and actively participate in Philips Lighting’s BCP and Disaster Recovery Plans.
  • Undertake Macro contractual, compliance and technical audits of FM service delivery.
  • Compliance to all statutory and regulatory standards.
  • Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service.
  • Liaise with the facilities service providers to ensure the overall quality of service delivery and adherence to service levels.
  • General Responsibilities
  • Inform and meet the Stakeholders on a weekly basis.
  • Support the Account Manager by conducting audits, documenting and dealing with all issues raised.
  • Looking for new opportunities to improve processes, service levels and standards.
  • Perform other reasonable tasks and duties requested by line management.


Personal Background and Interpersonal Skills



    ·  Minimum 3 years’ of FC experience.

    ·  Excellent communication – written and verbal skills.

    ·  Ability to work under pressure.

    ·  Proactive and customer focused approach.

    ·  Good numeracy skills and experience of managing budgets.

    ·  Ownership of outputs and attention to detail.



    ·  Professional Memberships are an advantage but not essential.

    ·  First Aid, Fire Safety and Health and Safety qualifications.

    ·  Good relationship building skills.

    ·  Confidentiality.

    ·  Flexibility and availability to work out of hours when needed.

    ·  Interpersonal and good people management skills.





    · Membership of professional body.

    · IOSH qualification as appropriate.

    · Higher education or equivalent is preferred but not essential.


1 in Shanghai, 1 in Chengdu, and 1 in Jakarta

If you are interested in this position, please submit your resume to helen.huang@adenservices.com;  we will treat your application with confidentiality.