Facility Coordinator

中国

 

To deliver excellent customer service to exceed the Philips Lighting expectations. Daily Management interface towards Stakeholders and customer to ensure Service Level Agreements are met. 

Main Job Responsibilities:       

 

  • Ensure that any client or customer concerns or complaints are dealt with effectively and communicated accordingly.
  • Completes the monthly report, audits and compliance requests and execute projects and minor works.
  • Effective communication and reporting on all service lines to the Philips Lighting. Relay accurate relevant information and business communications.
  • Communicate ideas for improving business processes with a positive and constructive attitude and for maintaining this attitude with others.
  • Manage supplier contracts, ensuring quality services, value for money and innovative service is provided.
  • Oversee the delivery of small project works, including moves and churn.
  • Maintains Philips Lighting business continuity at all times and actively participate in Philips Lighting’s BCP and Disaster Recovery Plans.
  • Undertake Macro contractual, compliance and technical audits of FM service delivery.
  • Compliance to all statutory and regulatory standards.
  • Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service.
  • Liaise with the facilities service providers to ensure the overall quality of service delivery and adherence to service levels.
  • General Responsibilities
  • Inform and meet the Stakeholders on a weekly basis.
  • Support the Account Manager by conducting audits, documenting and dealing with all issues raised.
  • Looking for new opportunities to improve processes, service levels and standards.
  • Perform other reasonable tasks and duties requested by line management.

 

Personal Background and Interpersonal Skills

 

Essential:

    ·  Minimum 3 years’ of FC experience.

    ·  Excellent communication – written and verbal skills.

    ·  Ability to work under pressure.

    ·  Proactive and customer focused approach.

    ·  Good numeracy skills and experience of managing budgets.

    ·  Ownership of outputs and attention to detail.

 

Desirable:

    ·  Professional Memberships are an advantage but not essential.

    ·  First Aid, Fire Safety and Health and Safety qualifications.

    ·  Good relationship building skills.

    ·  Confidentiality.

    ·  Flexibility and availability to work out of hours when needed.

    ·  Interpersonal and good people management skills.

 

Education

      

Essential:

    · Membership of professional body.

    · IOSH qualification as appropriate.

    · Higher education or equivalent is preferred but not essential.

 

1 in Shanghai, 1 in Chengdu, and 1 in Jakarta

If you are interested in this position, please submit your resume to helen.huang@adenservices.com;  we will treat your application with confidentiality.